Delivery / Returns Policy

At K9 Warriors Pvt. Ltd, we aim to provide a smooth and reliable shopping experience for pet parents. This policy explains the rules applicable to order processing, delivery, cancellation, returns, replacements, and refunds for purchases made through our website.

Order Processing

  • Orders are processed after successful payment confirmation and order verification.
  • Processing time may vary depending on product availability, order volume, location, and other operational factors.
  • Customers will receive relevant order and delivery updates through the contact details provided during checkout.

Delivery

We deliver products through third-party logistics and delivery partners. The estimated delivery timeline may vary depending on the delivery location and other logistical conditions.

Delivery may be affected by:

  • Weather conditions
  • Public holidays
  • Transportation delays
  • High order volumes
  • Remote or difficult-to-service locations
  • Logistics partner delays
  • Unforeseen circumstances

The delivery timeline displayed at checkout or communicated with the order is an estimate and should not be treated as a guaranteed delivery date.

Shipping Charges

  • Applicable shipping or delivery charges, if any, will be displayed during checkout before the order is placed.
  • Any applicable shipping charges will be communicated to the customer as part of the order process.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact details.

K9 Warriors shall not be responsible for delays, failed deliveries, or additional delivery attempts caused by:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer unavailability
  • Refusal to accept the package
  • Inability of the delivery partner to reach the provided location

Delivery Inspection

Customers are advised to check the package at the time of delivery. If the package appears visibly damaged, opened, tampered with, leaking, or otherwise compromised, please contact us as soon as possible with your order details and photographs/videos of the package.

Damaged, Leaking or Incorrect Products

If you receive a damaged product, a leaking product, an incorrect product, a missing item, or a product with significant packaging damage, please notify us within 48 hours of delivery.

To help us process the request, customers may be required to provide:

  • Order number
  • Product details
  • Photographs/videos of the package
  • Photographs of the product and shipping label
  • Description of the issue

After verification, K9 Warriors may offer an appropriate replacement, refund, or other resolution.

Return Eligibility

Due to the nature of pet food, treats, and hygiene-sensitive products, returns may be restricted. Returns may generally be considered where:

  • The wrong product was delivered.
  • The product was damaged during transit.
  • The product was defective or compromised on arrival.
  • The return is specifically approved by K9 Warriors.

Products must generally be unused, unopened, and in their original packaging where a return is approved.

Non-Returnable Products

For health, safety, hygiene, and quality reasons, the following may not be eligible for return:

  • Opened pet food
  • Used or partially used food products
  • Opened treats or chews
  • Products with damaged or removed packaging
  • Products that have been altered or contaminated after delivery
  • Products specifically identified as non-returnable on the product page
  • Products returned without prior approval

The final eligibility of a return will be determined after reviewing the customer's request and supporting information.

Cancellation Policy

  • Orders may be cancelled before they are shipped.
  • To request cancellation, please contact us as soon as possible at infok9warriors@gmail.com or call +91-7428006830.
  • Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may contact us regarding return eligibility.
  • If an order is successfully cancelled before shipment, the eligible amount will be refunded to the original payment method.
  • No cancellation charges apply if the order is cancelled before shipping.

Refund Policy

  • Refunds may be issued for eligible cancelled orders, approved returns, damaged products, incorrect products, or other cases approved by K9 Warriors.
  • Once a refund is approved, it will generally be initiated within 7–10 business days.
  • The time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
  • You will receive an email or SMS notification once your refund has been processed.

Refund Method

Where possible, refunds will be made to the original payment method used for the transaction. If the original payment method cannot accept the refund, K9 Warriors may contact the customer for an alternative method, subject to applicable policies and verification.

Exchange / Replacement

Where an eligible product is damaged, incorrect, or defective, K9 Warriors may provide a replacement instead of a refund, subject to product availability. If the replacement product is unavailable, an appropriate refund or alternative resolution may be offered.

Product Expiry and Shelf Life

Customers should check the product's expiry/best-before information upon receipt. If you receive a product that appears expired or has an issue relating to its stated shelf life, please contact us promptly with photographs of the product, batch details, and order information.

Return Shipping

Where a return is approved due to an error attributable to K9 Warriors — such as delivery of an incorrect or damaged product — the applicable return shipping arrangement will be communicated to the customer. For returns requested for reasons not covered by this policy, K9 Warriors may not be responsible for return shipping costs.

Order Refusal

Customers are advised not to refuse delivery solely because of a change of mind. If an order is refused and subsequently returned to K9 Warriors, any refund will be subject to verification of the returned package and the applicable cancellation/return conditions.

How to Raise a Return or Refund Request

Please contact us with the following information:

  • Order number
  • Customer name
  • Registered mobile number/email
  • Product name
  • Reason for return/refund
  • Photographs/videos where applicable

Email: infok9warriors@gmail.com
Phone: +91-7428006830

Our team will review the request and communicate the next steps.

Changes to This Policy

K9 Warriors reserves the right to modify this Delivery / Returns Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about our Delivery / Returns Policy, please contact us at:

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