K9 Warriors is an online pet store offering a wide range of pet supplies including food, treats, grooming products, accessories, and health essentials. We deliver quality pet products across India with reliable service and fast shipping.
- About K9 Warriors
- Products
- Orders & Delivery
- Payment
- Returns & Refunds
- Cancellation
- My Account
About K9 Warriors
What is K9 Warriors?
What makes K9 Warriors different from other pet stores?
We focus on three things: authentic products, fair prices, and fast, reliable delivery. Every product we list is sourced from trusted brands so you get exactly what your pet needs, when they need it.
Is K9 Warriors only for dogs?
No. While we started with dog essentials, K9 Warriors now serves dogs, cats, and small pets. You'll find food, treats, and accessories curated for a variety of pets under one roof.
Do you have a physical store or are you online only?
K9 Warriors operates primarily as an online store and delivers across India. This lets us offer a much larger selection and better prices than a typical local shop.
How can I contact K9 Warriors?
You can reach us anytime at:
- Email: infok9warriors@gmail.com
- Phone: +91-7428006830
Products
What products does K9 Warriors offer?
We stock a wide variety of pet products including:
- Dog and cat food (dry, wet, and specialty diets)
- Treats and chews
- Grooming and hygiene essentials
- Collars, leashes, toys, and accessories
- Health supplements and wellness products
Are the products on K9 Warriors authentic?
Yes. We source all products directly from trusted brands and authorised distributors. Every item you receive is genuine and quality-checked before shipping.
How do I know which product is right for my pet?
Each product page includes a detailed description, ingredients (where applicable), and recommended usage. If you're unsure, please consult your veterinarian or write to us at infok9warriors@gmail.com.
Do you sell prescription medicines?
If we offer any prescription-based products, they will only be dispensed against a valid prescription from a registered veterinarian. Our pharmacist will verify the prescription before dispatch.
Orders & Delivery
Where does K9 Warriors deliver?
We deliver across India through trusted third-party logistics partners. Certain remote pin codes may not be serviceable — you'll see this at checkout.
How long does delivery take?
Typical delivery time is 3–7 business days depending on your location. Metro cities are usually faster. A tentative delivery date is shown on the order confirmation page.
How can I track my order?
Once your order is handed over to our logistics partner, you'll receive a tracking ID via email/SMS. You can use it on the courier's website to see the live status and expected delivery time.
What if my order is delayed?
Occasionally, delays can happen due to weather, strikes, or logistics issues outside our control. If your order is significantly delayed, write to us at infok9warriors@gmail.com and we'll sort it out.
Do you offer same-day or express delivery?
Express or same-day delivery is available in select pin codes. If it's available for your location, you'll see the option at checkout.
Payment
What payment methods do you accept?
We accept a range of secure payment methods including:
- Credit and debit cards (Visa, MasterCard, RuPay, etc.)
- UPI (Google Pay, PhonePe, Paytm, and more)
- Net banking
- Cash on Delivery (where available)
Is it safe to pay on K9 Warriors?
Absolutely. All payments are processed through secure, PCI-compliant third-party payment gateways. We never store your full card details on our servers.
My payment failed but money was deducted. What now?
Failed payments are usually auto-reversed by your bank within 5–7 business days. If not, share your order ID and payment reference with us at infok9warriors@gmail.com and we'll help resolve it.
Do you charge any extra fees?
Any shipping charges (if applicable) are clearly shown at checkout before you pay. There are no hidden fees.
Returns & Refunds
What is your return policy?
Returns are accepted within 7 days of delivery for eligible products that are unused, unopened, and in their original packaging. Certain items — such as opened food, medicines, or personal care products — cannot be returned for hygiene and safety reasons.
How do I raise a return request?
Write to us at infok9warriors@gmail.com with your order ID, product name, and reason for return. Our team will arrange a pickup if the pin code is serviceable.
When will I receive my refund?
Once the returned product passes quality check, refunds are initiated within 2–3 business days. The amount typically reflects in your account within 5–7 business days, depending on your bank.
What if I receive a damaged or wrong product?
Please share photos of the product and packaging with us at infok9warriors@gmail.com within 48 hours of delivery. We'll arrange a replacement or a full refund at no extra cost.
Is the shipping charge refundable?
Shipping charges are non-refundable unless the return is due to an error on our side (wrong/damaged product).
Cancellation
Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once shipped, the order cannot be cancelled — but you may still be able to return it as per our return policy.
How do I cancel my order?
Write to us at infok9warriors@gmail.com with your order ID and the reason for cancellation. We'll confirm the cancellation and initiate the refund (if applicable).
What if K9 Warriors cancels my order?
In rare cases — such as stock unavailability, pricing errors, or logistics issues — we may cancel an order. In such cases, a full refund is issued immediately.
How long does a cancellation refund take?
Refunds for cancelled orders are initiated within 2–3 business days and typically reflect in your account within 5–7 business days.
My Account
How do I create an account?
Click on the user icon in the header, enter your mobile number or email, and verify the OTP. That's it — your account is created.
Do I need to verify my mobile or email every time I log in?
No. You only need to verify once when you sign up. After that, you'll stay logged in on your device unless you manually log out.
What is an OTP?
OTP (One-Time Password) is a 4-digit code sent to your mobile number or email to verify that you are the owner of that contact. It adds an extra layer of security to your account.
I forgot my password / can't log in. What should I do?
Simply log in again with your mobile number or email — you'll receive a fresh OTP. No password is required on K9 Warriors.
How can I update my account details?
Log in and go to My Profile from the account menu. You can update your name, contact details, and addresses there. Or write to us at infok9warriors@gmail.com.
How do I delete my account?
Write to us at infok9warriors@gmail.com from your registered email/mobile and we'll process your account deletion request.